We are glad to bring our customers great value and service. That’s why we provide free shipping from our Fulfillment Center in California by UPS and USPS.
As of now, we’re delivering to the United States only.
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Yes, you can write your business address in your order details if it’s more convenient to you.
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Within 14 days of receiving the parcel, you can ask us for:
Full refunds are not available under the following circumstances:
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Yes, you can! Kindly Contact Us form to discuss the details with us.
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
It shouldn’t be hard to answer the call of the wild, to become fully immersed in the outdoors and be prepared for whatever nature throws at you. Here at Ace Camp, our mission is to deliver outdoor enthusiasts the gear that becomes the catalyst that gets you out there.The experience is everything, and we’re here to make it easier for you to have those unforgettable adventures.
We understand that it’s essential to trust your equipment. Quality has been our number-one priority since Ace Camp was established internationally in 2000. Since that time, we’ve been manufacturing high-quality products for reasonable prices for a broad range of outdoor activities. With over 200 products in our line of camping equipment and emergency preparedness gear, we outfit customers around the world for adventures close to home or far-away. Even when roughing it, certain necessities can elevate a decent outing to the trip of a lifetime.
In 2012 we moved operations to the outdoor mecca of Salt Lake City as a base to pioneer new products and better serve the American market. Our state of the art facility guarantees that you get your order fast and on time. Now all you have to worry about is which adventure you’re planning on next.
This was an awesome buy. I was going camping and thought I would get this just in case. I would recommend this, when I needed it, it covered me very well. I was dry, I was able to move and it was made well enough to go hiking and take pictures the rest of the day. I could cover my camera bag and keep that dry also. I love it.
I used my rain poncho to feed my rabbits in the rain. It got caught on the cage wire several times and it didn't tear or pull. I stayed dry and I could put a jacket under it so I stayed warm as well! I'm very happy with my purchase.
High quality! Big enough to wear a thick jacket underneath. Keep the water out. Recommend it!
Nice quality, but it’s a little short on the arms though
It's nice and sturdy so far. Have used it during 3 rain storms and it holds. I use it while riding my bike and it has worked out great for me.
This raincoat covers you completely which I like. Instead of using umbrellas which are useless on very windy days. I also like that it covers my backpack protecting it from getting wet. Overall I think it is well made.
The poncho is great and durable! I definitely recommend it to anyone looking for a lightweight,durable poncho. It is large enough to cover me and my backpack.
Fabric is flexible! The color is bright, so hopefully people will see me in the rain.